Return & Refunds
Dear customers,we offer a 15 days return policy. Unfortunately, we will not be able to accept the return if 15 days have passed since your purchase.
Our number one goal is customer satisfaction. Each Andrew Stevens Collection item is carefully inspected before it is shipped. If you receive your merchandise and decide you would like to return or exchange it for any reason, please contact us immediately after your package arrives.
What is the Condition of the Return Policy?
- Items must be original with packages, accessories and boxes.
- Products must be unworn, unused with labels for returning.
- We do not accept usable items. Items must be brand new.
What is the order Cancellation Policy?
You need to contact us within 24 hours from the date you disposed of it. Otherwise, we are unable to cancel the order.
What's the process for returning?
Initially, when you got the incorrect products, faulty products, or broken products. Please send an email at info@andrewstevensny.com. We will contact you as soon as possible.
What is the restocking fee?
No restocking fee
How much will customers pay for return shipping?
There is no cost for Return Shipping.
What should I do, When my items are missing?
Do not be afraid of it. Please contact our support or send us an email about your missing products at info@andrewstevensny.com. We will contact you as soon as possible.
REFUND POLICY
Once we've received and inspected your return, we'll send you an email to let you know whether or not the refund was approved. If accepted, a refund will be made automatically using your original payment method. Please keep in mind that your bank or credit card provider may need additional time to process and post the refund.
We are available for your 24/7 support.
For any kind of information please contact:
Email: info@andrewstevensny.com